Expert roofing advice from Nottingham's trusted local roofers. Based on 20+ years of hands-on experience across every housing type in the city.
Storm damage (wind above 55mph, hail) is covered. NOT covered: wear and tear, maintenance failure, nail sickness, moss damage, age-related failure. The distinction matters — insurers decline maintenance failures.
Call emergency roofer (not you on the roof). Photograph all damage from ground level. Note date, time, weather. Call insurer within 24 hours. Get claim reference and handler name. Do not authorise permanent repairs until insurer agrees scope.
Professional roofer's report with: dated photos, cause description, detailed repair specification with materials and labour itemised, total cost, statement confirming damage is consistent with the weather event. We provide this as standard.
For claims over ~£1,000. Adjuster works for insurer, not you. Be factual. Show the roofer's report. Do not speculate on cause. Challenge their assessment with your own professional report if you disagree.
If settlement is low, ask for breakdown. Common disputes: insurer specifies cheaper materials, excludes scaffold, attributes damage to wear and tear. Your roofer provides written justification for each point. Most disputes resolve here.
Cannot resolve through complaints? Financial Ombudsman Service reviews both sides and makes binding decision. Free. Need: written complaint, insurer's final response, your roofer's specification, photographs. Most resolved within 3-6 months.
If this guide has raised questions about your own roof, call 0115 670 1242 for free, honest advice. We have been helping Nottingham homeowners since 2005 and there is very little we have not seen. Your situation is not unusual, and there is almost certainly a practical, affordable solution.
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Nottingham and 12-mile radius including all surrounding towns.
NFRC registered, £5m insured, 10-year guarantee.
Every quote is free, written, no obligation. Call 0115 670 1242.
Planned work: 2-4 weeks. Emergency: same-day.
Yes. Staged payments on jobs over £5,000.
Yes. Portfolio available at your free survey.
10-year workmanship plus manufacturer warranties.
Last reviewed: 2026-07-20 by Nottingham Roofing Experts
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